Anthropic says power users are key to its business - it's prioritized them even when it means cutting off other popular applications, like OpenClaw. But some of these same customers say Anthropic misled them into believi...
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Subscribers of Anthropic's Max plan ($100-$200 per month) say they didn't get what they thought they were paying for.
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Subscribers of Anthropic's Max plan ($100-$200 per month) say they didn't get what they thought they were paying for.
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Anthropic says power users are key to its business - it's prioritized them even when it means cutting off other popular applications, like OpenClaw. But some of these same customers say Anthropic misled them into believing they'd get more out of a top-tier pricing subscription than they did.
In an expanded class-action lawsuit filed today, a group of Claude subscribers say the company deceptively advertised the limits of its Max subscription tier. The lawsuit was brought by attorneys Monica Vaca and Kati Daffan, who both formerly worked at the Federal Trade Commission under Lina Khan. It's a rare attempt to legally penalize AI companies for a widely held point of frustration: the industry's growing money squeeze .
Anthropic's Max plan for Claude is an upgrade to the $20/month Pro plan. It has two pricing options: $100 per month for "5x" the usage limits of Pro or $200 per month for "20x". But the lawsuit alleges that these numbers, advertised in Anthropic's marketing graphics, are misleadingly couched in fine print. Anthropic actually says you'll get 20x or 5x the usage that the Pro plan offers, but it's only promised for five-hour chunks of time that are subject to a weekly limit - which the complaint alleges adds up to a much smaller total increase in usage capacity.
To understand this, "you've got to dive deep," Vaca said. It requires clicking two different hyperlinks to see the word "session," and then to see what "session" meant, you'd need to separately go to the Pro plan webpage for an expanded definition.
Reporting synthesized and verified under Nexvoro.tech editorial guidelines. Full primary records referenced via The Verge.
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